Return Policy

We want you to be completely satisfied with your purchase. That’s why we offer a 30-days refund with a 10% restocking fee for this item.

If for any reason you are not satisfied with the item you have received, please review the following return guidelines:

• Return authorization must be obtained in advance from 1800wheelchair
• In order for a return authorization number to be issued, photos of the current state and condition of the product will be requested and will need to be provided
• Return process must be initiated within 14 days of invoice date
• Item must arrive at manufacturer within 30 days of customer receipt
• All products will go through a comprehensive returns inspection upon receipt of return
• Product must be unused, clean, and free of damage (unless damaged during delivery); Products that are received with damage will be subject to additional fees to replace damaged parts and a higher restocking fee may apply (up to 20%)
• Any permanent damage to the frame of the product may cause the return to be rejected; In these circumstances, the customer will be informed immediately. Customer is ultimately responsible for securing the product from the returns warehouse within 10 days of being informed via email of return rejection. After 10 days, rejected returns may be discarded for health and safety reasons.
• Products must be returned with all original manufacturer packaging materials and shipping box
• Return shipping costs are the sole responsibility of the customer, in all cases except the following: Manufacturer shipped the incorrect product, or the product was damaged upon arrival
• Due to the manufacturer’s policy a 10% restocking fee will apply
• All delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery, and Tech Set-Up fees are non-refundable and non-transferrable

If you decide that you would like to return or exchange a product, you will need to obtain a Return Authorization Number. To obtain an RA, call our customer service representatives at 1-800-320-7140 or you can email to [email protected]. NO RETURN ITEMS WILL BE ACCEPTED OR CREDITED WITHOUT AN ACCOMPANYING RA NUMBER